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Management Development - Professional Services
Management Development - Systems Integrator
Are you thinking of making changes this summer?
New work methods
We can help - give us a call on +44 (0) 161 487 3520
We all seem to be faced with change on a regular basis:
New customer requirements
Change is challenging at the best of times even when it is our own idea, but we often have change imposed from outside and that can be even more difficult to cope with. The public sector has been faced with more than its fair share of change over recent years. No doubt you will have your own views on how effective this has been.
We have been involved with a number of public bodies on various change issues and were intrigued with the opportunity to build on some development work we had done with the Parole Board to help their management team assess and improve their ability to cope with externally imposed change.
The board has certainly had its fair share of change and is always under public scrutiny. Chief Executive Christine Glenn commented that the exercise allowed them to take an objective view of how well they had coped and identify opportunities for further improvement. She went on to say that it was good to stand back and look at what had been achieved and felt that the team had found the process motivating.
You may not have noticed in your own work, but as professionals [in any discipline] our work consists largely of a series of projects. These may vary in scale and complexity from preparing a short report to a multimillion pound construction project such as the new 2012 Olympic Park.
The methods and approaches for major projects can be scaled down to suit most management tasks and can deliver significant improvements in effectiveness.
This seems to have been noticed and we have been working with a couple of public sector organisations who are introducing structured project management approaches as frameworks for their management teams.
If you would like to discuss how the use of project based approaches can help improve the capabilities of your management team. Please give us a call or email us.
Cargill’s overall project manager said, “It took us two years to fill one engineering management role, you’ve got a whole team together in six weeks!”
Fulcrum’s continuing role was to develop a set of effective procedures based on the client’s Project Delivery Process but tailored to suit the particular requirements for the re-development. Fulcrum worked closely with the individual project managers and programme managers to aid communication and develop skills where they were required. This ranged from providing one to one coaching, training teams, facilitating problem solving sessions and integrating suppliers and construction contractors into the process.
Many companies run attitude surveys to find out what their employees think about the organization they work for and where they think changes could be made. This can be an excellent method of improving employee effectiveness and staff engagement, however it doesn’t always give you all of the information you need to move forward.
This is precisely the situation faced by one of our clients which surveyed its staff shortly after its merger with a major international group. The results pointed to some issues that needed to be discussed and explored in more detail. The survey did not provide enough evidence to enable the management team to identify the specific problems and plan for improvement.
Fulcrum were able to act as a facilitator to enable progress to be made. We ran a series of focus groups and provided feedback to the management team. The results were presented to both the management team and the workforce and used as the basis for developing an action plan.
Fulcrum recommended appropriate strategies to resolve the key issues, improve morale and foster trust between all concerned. We went on to provide support to one of the action teams where it was felt appropriate that the improvement initiative should be driven by the employees.
The client's confidence in our approach was demonstrated by them inviting us back to repeat the exercise following the subsequent scheduled survey a couple of years later. We are pleased to note that both the survey and our follow up investigation showed considerable improvements in staff engagement.
If you would like to get a more accurate understanding of your workforce's attitudes, concerns and views of your performance, please give us a call or email us.
Jim Yates is now into his 14th year tutoring on various modules of the Open University Business School's MBA Programme. Having tutored successfully on both the foundation and the strategy modules, he is now into his fourth presentation on the final module of the programme B830 Making a Difference. This module requires students to undertake an "Evidence Based Initiative" in their own workplace and reinforces the practice based learning ethos of the programme.
Tutoring the course requires Jim to supervise and coach groups of up to 20 students in organisations ranging from start-ups to multinationalsand across the public, private and third sectors.
Fulcrum has been supporting an ambitious, expanding engineering and professional services company plan for their future. The client have set themselves a series of challenging objectives which will see them transform their business into one of the leading national suppliers in their sector.
Their farsighted MD recognised that they would not be able to hit these targets without finding and developing talent and highlighted the ability to build and maintain relationships with customers as a prime concern. Using a development of our successful "Encouraging Enterprise" Programme, we worked closely with their HR Manager to assess capabilities of their high performance sales team.
This allowed us to identify the key elements of knowledge, skills and attitude necessary for successful performance in this increasingly important role. We were able to differentiate between the competences relevant to those who establish the initial relationships with customers and those who go on to maintain these relationships through successive contracts.
The main output from the process was a comprehensive competence statement that described the knowledge, skill, attitudes and behaviours that are necessary for the various roles. This will provide a framework for recruitment and promotion and will the design of a training and development programme that will ensure that the right people are in place to support the company's growth plans.
Fulcrum has worked with Express Energy for several years assisting their development of renewable energy projects. The main contribution has been in support of a proposed 60MW power station on a brown field site in Essex.
This project has been taken from the concept stage through to a point where planning permission has been obtained, and an EPC offer made.
Let us discuss how we can support your organisation.
+44 (0) 161 487 3520
+44 (0) 161 487 3520
+44 (0) 774 058 9012